Proof of Address at Slotshake Casino — Accepted Documents

Valid proof of address, defined

A valid document does one job: it links your legal name to your residential address, and it shows a recent date. Slotshake Casino cross-checks that name and address against the details you entered at sign-up. If either differs, the file bounces.

Three things matter every time. Your full name has to appear as it does on your account. The full address needs to be visible, not cut off or blurred. And the issue date must fall inside the last 90 days.

Utility bills, bank statements, and official government letters are the everyday workhorses here. What they share is an issuer you cannot easily fake and a printed date. A screenshot of your name typed into a web form does not count. Neither does a delivery note or an Amazon receipt, however official the logo looks.

One more point worth spelling out. The photo ID you upload for identity verification is separate from proof of address. Slotshake asks for a government-issued photo ID such as a passport or driver's licence, proof of address issued within the last 90 days, and sometimes confirmation of the payment method you used. Three different documents, three different jobs. Do not send a passport twice and expect the address box to tick.

Where to pull a suitable document

Most players already have a qualifying document sitting in their email or an online account. You rarely need to request anything new.

Start with your bank. Log in, open statements, and download the most recent monthly PDF. As long as it carries your name, your street address, and a date within 90 days, it works. Canadian banks like RBC, TD, Scotiabank, and BMO all let you export a statement in seconds.

Utility providers are the next best source. Hydro, gas, internet, and mobile bills all print your address near the top. Log into the provider portal, find the latest bill, and save it as a PDF rather than photographing a paper copy under bad lighting.

Government mail is the strongest option when you have it. A CRA notice, a provincial tax letter, or correspondence from a service like Service Canada carries weight because the issuer is official. These land in the mail or in your online government account.

A quick word on format. A clean PDF straight from the source beats a phone photo every time. If you must photograph a paper document, lay it flat, fill the frame, and make sure all four corners and the date are readable. Blurry edges are the fastest route to a rejection.

Accepted documents and how fresh they need to be

The table below sorts the common documents by whether Slotshake accepts them and the age limit that applies. The 90-day window is the rule that catches people out, so check the date before anything else.

Notice the split. Anything from a bank, a utility, or a government body clears the bar. Anything you could generate yourself or a courier slip does not. When in doubt, ask yourself who printed the date, and whether that party would vouch for your address.

Why address proof gets rejected

Rejections rarely come from bad intent. They come from small details that fail the automated check or the reviewer's eye. Here are the ones that stall the most payouts.

The document is too old. A statement from four months back looks fine to you but sits outside the 90-day window. Always grab the latest one.

The address does not match. You moved, updated your bank, but never changed the address on your Slotshake account. The two have to line up. Fix the account detail first, then upload.

The name is off. Your account says Michael, the bill says Mike, or a maiden name slipped in somewhere. Use the exact legal name on both.

Part of the file is cut off or blurred. A photo that clips the top edge hides the issuer. One that blurs the date fails the freshness check. Capture the whole page, sharp and flat.

Wrong document type. Uploading a driver's licence into the address slot is the single most common slip. The licence proves identity. It does not prove where you live for KYC purposes here.

Edited or reformatted files. Cropping is fine. Redrawing, retyping, or exporting through a third-party editor can strip metadata and look tampered with. Send the original download.

If a document does bounce back, support tells you why. Read the reason, fix the one issue, and resubmit. Most players clear it on the second try. For the full list of common failure points across all documents, see why verification gets rejected.

How the review runs

Once you upload a clean document, verification usually completes in 24 to 48 hours, occasionally stretching to three business days at busy times. You will get an email when the account clears.

Verification is a one-time hurdle in most cases. Pass it, and future withdrawals skip the document step entirely. That matters because the minimum withdrawal here is C$20, and the standard daily limit is C$500 per day, rising toward C$1,500 for higher VIP tiers. Once your file is approved, crypto payouts land near-instant after approval and Interac clears within 24 hours, so you are not waiting on paperwork again.

Want the wider picture on identity checks? Read why the casino asks for ID, and if you plan to bank on the move, the mobile casino handles document uploads straight from your phone camera.

Common questions on address verification